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Solve syncing problems

The following information might help with most common syncing problems.

iCloud is unavailable

If you see one of the following messages on the iCloud Console instead of a list of cardboxes:

  • The device is not signed into an iCloud account, or iCloud Drive is disabled. You need to sign into your iCloud account and enable iCloud Drive to access iCloud storage.

  • The system is restricting access to iCloud. QwikCards can’t access the user’s iCloud account due to Parental Controls or Mobile Device Management restrictions.

  • The network is unavailable. Your device is not connected to a Wi-Fi or wired LAN network.

  • iCloud is temporarily unavailable. The iCloud service is down.

  • The application is not active. iCloud syncing only works when the QwikCards app is active.

iCloud cardbox is missing

If you don’t see a cardbox in the iCloud Console, it may have failed to upload to iCloud. Do any of the following:

  • Choose CardBox > Edit Cardbox… to turn on Auto sync.

  • Manually sync the cardbox with iCloud and observe the sync activity in the Event Log.

iCloud cardbox doesn’t auto-sync

The changes to a cardbox do not appear on the remote device. Updates may be slow because of a slow network connection. You may see an error message in the Event Log telling you that the cardbox can’t be modified because the network is unavailable or too slow, or that the asset can’t be saved.

Do any of the following:

  • Check that Auto sync is turned on in Cardbox settings on both the local and remote devices.

  • Manually sync the cardbox with iCloud and observe the sync activity in the Event Log on both the local and remote devices.

iCloud cardbox isn’t up-to-date

To confirm that the changes to a cardbox have synced to all your devices, check the sync state of the cardbox on each device by selecting the cardbox in the iCloud Console and clicking the Info Share button.

Cardbox sync info

If the iCloud change count, local change count, and sync mark are the same on each device, the cardbox is up-to-date. If the sync mark is less than either the iCloud or local change count, the cardbox needed to be synced.

If you are prompted to turn off Airplane Mode or use Wi-Fi

If you see an alert on your iPhone or iPad prompting you to turn off Airplane Mode or use Wi-Fi to sync data, check your Airplane Mode and Wi-Fi settings. You need to turn on your Wi-Fi, and if you are syncing directly between two devices instead of using a Wi-Fi network you need to turn on Bluetooth as well so that the devices can discover each other.

If you don’t see any devices in the sync dialog

Try these solutions:

  • Check that you are running QwikCards on the other device.

  • If you are using a local Wi-Fi network, check that you’re connected to the same Wi-Fi network as the other device.

  • If you are syncing directly using Bluetooth, check that it is active on both devices.

  • If you’ve tried all of the suggestions above. Close the Sync dialog and try again.

If you can’t see the remote device that you want

Try these solutions:

  • Check that you are running QwikCards on the other device.

  • If you are using a local Wi-Fi network, check that you’re connected to the same Wi-Fi network as the other device.

  • If you are syncing over a Bluetooth network, check that it is active on both devices.

  • If you’ve tried all of the suggestions above. Close the Sync dialog and try again.

If you can’t connect to the remote device

When you choose iCloud or remote device to sync with, there may be a delay before you see the list of cardboxes and start syncing. You may need to wait more than 30 seconds, especially if you are trying to connect over a cellular network (iCloud only), a busy Wi-Fi network, or a Bluetooth network.

If you get an alert telling you the connection has failed, or it takes more than a minute to connect, try any of the following:

  • Close the Sync dialog and try again.

  • If your Mac computer has both an active Wi-Fi network and a wired Ethernet connection, disable one of them and try again. You may need to restart your computer, especially if you have recently used a VPN network connection.

If sharing is disabled for a cardbox

When sharing is disabled for a cardbox, the add card icon appears next to the cardbox name in the sync list and the sync switch is gray, or "dimmed". Sharing is disabled when the Sync Mode cardbox setting is:

  • None on either device.

  • Send Only or Receive Only on both devices.

To enable sharing for a cardbox:

  • On a Mac computer, choose Cardbox > Edit Cardbox and set the sync direction from the Sync Mode pop-up menu.

  • On an iOS device, edit the cardbox, choose the Wi-Fi Sync Mode in the checklist.

If syncing stops before you are finished

You will not lose any information or have to start over if you cancel a sync operation, or it is interrupted by a network connection failure. To complete the sync, just start it again; QwikCards will resume from the last card that was synced.