QwikCards Logo

Solve sharing problems

The following information might help with most common sharing problems.

If you are prompted to turn off Airplane Mode or use Wi-Fi

If you see an alert on your handheld prompting you to turn off Airplane Mode or use Wi-Fi to sync data, check your Airplane Mode and Wi-Fi settings.

If you have deliberately turned off your Wi-Fi and are just using a Bluetooth network to sync with another handheld, you can choose to ignore this alert and choose not show it again.

If you don't see any computers or handhelds in the sync dialog

Try these solutions:

  • Check that you are running QwikCards on the other handheld or Mac computer.

  • If you are using a local Wi-Fi network, check that you're connected to the same Wi-Fi network as the other handheld or Mac computer.

  • If you are using a Bluetooth network, check that it is active on both devices.

  • If you are using a computer-to-computer network, verify that you have typed the correct password if one is required.

  • If you've tried all of the suggestions above. Close the Sync dialog and try again.

If you can't see the computer or handheld that you want

Try these solutions:

  • Check that you are running QwikCards on the other handheld or Mac computer.

  • If you are using a local Wi-Fi network, check that you're connected to the same Wi-Fi network as the other handheld or Mac computer.

  • If you are using a Bluetooth network, check that it is active on both devices.

  • If you are using a computer-to-computer network, verify that you have typed the correct password.

  • If you've tried all of the suggestions above. Close the Sync dialog and try again.

If you can't connect to the other computer or handheld

When you choose a computer or handheld to sync with in the Sync dialog, there may be a delay before you see the list of cardboxes and start syncing. You may need to wait more than 30 seconds, especially if you are trying to connect over a busy Wi-Fi network, or a Bluetooth network.

If you get an alert telling you the connection has failed, or it takes more than a minute to connect, try any of the following:

  • Close the Sync dialog and try again.

  • If your Mac computer has both an active Wi-Fi network and a wired Ethernet connection, disable one of them and restart your computer.

  • If you have recently used a VPN network connection, restart your computer.

If you can't find the cardbox that you want

After you have connected to another Mac or handheld you will see a list of cardboxes that you can sync with. This list combines the cardboxes on your handheld with the ones on the other Mac or handheld.

If the cardbox that you are expecting to see in the list is not there, it is because it is private.

To disable the private option for a cardbox:

  • On the Mac computer, choose Cardbox > Edit Cardbox and set the "Accept all remotes" option from the Privacy pop-up menu.

  • On the handheld, choose Edit Box > Advanced > Privacy and set the "Accept all remotes" option in the checklist.

If sharing is disabled for a cardbox

When sharing is disabled for a cardbox, the Sync Disabled icon appears next to the cardbox name in the sync list and the sync switch is gray, or "dimmed". Sharing is disabled when the Sync Mode cardbox setting is:

  • None on either the handheld or the Mac computer.

  • Send Only or Receive Only on both the handheld and the Mac computer.

To enable sharing for a cardbox:

  • On the Mac computer, choose Cardbox > Edit Cardbox and set the sync direction from the Sync Mode pop-up menu.

  • On the handheld, choose Edit Box > Advanced > Sync Mode and set the sync direction in the checklist.

If syncing stops before you are finished

You will not lose any information or have to start over if you cancel a sync operation, or it is interrupted by a network connection failure. To complete the sync, just start it again; QwikCards will resume from the last card that was synced.